Project Description:
Relipa developed an AI Agent integrated directly into Microsoft Teams, enabling employees to instantly search, understand, and retrieve information related to the company’s documents, Quality Management System, and Information Security Management System Documents. The goal was to eliminate manual document lookup and streamline internal knowledge access.
Project Summary
- Client Name: Relipa
- Service: AI
- Platform: Intergrated App
- Year: 2024
Results and Benefits
The AI Agent dramatically accelerated information lookup by delivering instant, accurate answers pulled directly from the company’s documents, eliminating the need for manual searching. Onboarding new employees became smoother and less dependent on managers, as new employees could learn processes conversationally and at their own pace. At the same time, automatic document updates ensured the entire organization always operated with the latest standards, reducing errors, outdated references, and operational bottlenecks.
1. Client Request
The company needed a faster, more efficient way to access the company’s processes, as their documents were long, scattered across different locations, and difficult to search manually, causing frequent delays in daily workflows.
They also required a solution to support onboarding, since new employees often struggle to understand the company’s procedures and depend heavily on managers for repeated guidance.
2. Development Process
| Step 1 | Intelligent Search |
| We implement semantic search and text-extraction pipelines so the AI Agent can locate the right information inside the company's documents instantly, even when users phrase questions differently from the document wording. |
| Step 2 | Seamless MS Teams Integration |
| The AI Agent was embedded directly into Microsoft Teams, allowing employees to ask questions naturally without switching tools. The chatbot retrieves information from the company's documents and responds in real-life with accurate, validated answers. |
| Step 3 | Automation & Maintainability |
| We enabled automatic updates whenever new the company's documents are added or changed. This ensures the AI Agent always works with the latest content, reducing repetitive manual lookup and cutting down the effort needed to onboard new employees. |
3. Tech Stacks we use
4. Solutions
| [1] | AI-Powered Company Search |
The AI Agent automatically scans all the company’s documents to answer questions about processes, rules, and workflows. This removes the need to manually read lengthy files or browse multiple folders. |
| [2] | Improved Onboarding Efficiency |
New employees can interact with AI Agent directly instead of relying on managers for repeated explanations, streamlining knowledge access during onboarding. |
| [3] | Centralized, Always-Updated Knowledge Base |
The system auto-syncs and updates whenever the company’s documents change, ensuring all answers remain aligned with the latest guidelines. |
5. Gallery
6. Product Features
Seamless MS Teams Integration
The AI Agent is embedded directly into Microsoft Teams, enabling employees to ask questions naturally, get instant answers, and stay fully productive without switching tools or breaking their workflow.
AI-Driven Company Information Retrieval
Automatic Sync & Document Updates
A Partner Invested in Your Long-Term Success
