RELIPA in “A DAY OF CX” – CX Implementation in Business and the trend of applying in IT Companies.

About “A DAY OF CX” Seminar

1. The Seminar is about CX and its Application in Business

The seminar “A DAY OF CX” on Customer Experience Through Real Stories from the Business Managers, was held on December 17th, 2022. That was a seminar exclusively for CEM Partners, sponsors, and businesses interested in implementing Customer Experience in their companies. With a unique organizing format – Fishbowl Conservation: The fish section and the water section, the seminar facilitates all participants to listen and share their own stories, promoting continuous learning about “How to apply CX in business activities.”.

The main content of the Seminar:

• How to start Customer Experience (CX) Implementation?
• How to build a CX team?
• And other exciting parts…

2. About the partners, sponsors, and speakers

• Mrs. Hoang Thi My Hanh – Vice CEO of the Back Office – VinWonder
• Mr. Hoang Quoc Khanh – COO of Goden Gate
• Mrs. Tran Thuy Linh – CXO of Format Fashion
• Mrs. Nguyen Thi Quyen – CXO of F88
• Mrs. Do Thi Ngoc Van – CXO of SeaBank

RELIPA in “A DAY OF CX” – CX Implementation in IT Companies.

Participating in the first section, “the Fish”, the CTO of Relipa – Mr. Vu Van Vinh represented the company to share a unique story about CX from the perspective of an IT business, and how Relipa applies CX into business now and in the future.

Relipa is an IT offshore development in Vietnam, specializing in website, app, system development and blockchain, NFT development. CX in IT is not a brand new term, but currently, it has not been focused on by many other IT enterprises in Vietnam, which affects the sustainable development of those. Relipa is proud to be one of the first companies to focus on applying CX in business, with the vision of “To be the top human-centric software service in Vietnam, a partner to inspire, accompany and turn clients’ every idea into reality”.

The CX mindset is a must-have mindset for any field of business. To master the method of applying CX to business, managers must first be the pioneers, getting the necessary knowledge for the company. Managers can also apply CX to their employees first because the employees are also customers, and those good experiences will make them bring even better experiences to the customers.

In the future

At the end of the seminar, Relipa received the invitation for intimate meetings for future cooperation from CEOs and Partners in the Seminar. Relipa hopes this will be an opportunity for the company to learn how to apply CX in business and a chance to make the best partners in the future.