AI Agent For PQA Document Search
About the AI Agent For PQA Document Search
AI
Web
AI
2024
General Info
Relipa developed an AI Agent integrated directly into Microsoft Teams, enabling employees to instantly search, understand, and retrieve information related to the company’s PQA (Process Quality Assurance) procedures. The goal was to eliminate manual document lookup and streamline internal knowledge access.
Customers Information
Customers Requests
The company needed a faster, more efficient way to access PQA information, as their documents were long, scattered across different locations, and difficult to search manually, causing frequent delays in daily workflows.
They also required a solution to support onboarding, since new employees often struggle to understand PQA procedures and depend heavily on managers for repeated guidance.
[Our Approach]
Your Journey to
Digital Success
Intelligent Search
We implement semantic search and text-extraction pipelines so the AI Agent can locate the right information inside PQA documents instantly, even when users phrase questions differently from the document wording.
Seamless MS Teams Integration
The AI Agent was embedded directly into Microsoft Teams, allowing employees to ask questions naturally without switching tools. The chatbot retrieves information from PQA documents and responds in real-life with accurate, validated answers.
Automation & Maintainability
We enabled automatic updates whenever new PQA documents are added or changed. This ensures the AI Agent always works with the latest content, reducing repetitive manual lookup and cutting down the effort needed to onboard new employees.
Tech stack we use
Product Features
Seamless MS Teams Integration
The AI Agent is embedded directly into Microsoft Teams, enabling employees to ask questions naturally, get instant PQA answers, and stay fully productive without switching tools or breaking their workflow.
AI-Driven PQA Information Retrieval
The chatbot automatically searches, interprets, and extracts the correct information from PQA documents, delivering accurate answers even when questions are phrased differently from the document wording.
Automatic Sync & Document Updates
Whenever new PQA documents are added or existing ones are updated, the system refreshes its knowledge base automatically, ensuring every response is always up-to-date without manual maintenance.
Solutions
AI-Powered PQA Search
The AI Agent automatically scans all PQA documents to answer questions about processes, rules, and workflows. This removes the need to manually read lengthy files or browse multiple folders.
Improved Onboarding Efficiency
Centralized, Always-Updated Knowledge Base
Result & Benefits
The AI Agent dramatically accelerated information lookup by delivering instant, accurate answers pulled directly from PQA documents, eliminating the need for manual searching. Onboarding new employees became smoother and less dependent on managers, as new employees could learn processes conversationally and at their own pace. At the same time, automatic document updates ensured the entire organization always operated with the latest PQA standards, reducing errors, outdated references, and operational bottlenecks.
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